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FREQUENTLY ASKED QUESTIONS

What days do you service?

We work on the same day as your recycle and trash bin pick up. Everything is done curbside, and you don’t have to be home when we serve. Just make sure the bins are outside.

Will I get a reminder for my cleaning days?

Yes, we will send you a text message to remind you the day before service.

How will I know that my bins have been cleaned?

We will leave a removable tape tag on each of your bins to notify you that they have been cleaned.

Do you clean commercial bins too?

Yes, please call or send us a message for more information.

How do I sign up to have my bins Sanitized?

It is simpler than you think!

  1. Click Here and choose a visiting schedule service plan.
  2. Fill out all of your personal info
  3. Select the number of Bins needing to be Sanitized
  4. Indicate when the pick-up days of each bin occurs
  5. Fill out payment info
  6. Done

Is there a “TRY OUT” the service?

We don’t offer a “TRY OUT” bin Sanitizing service, please subscribe or do a ‘One-Time Service.

Read our many customer testimonials to see if the service is right for you.

See the testimonials.

Do you offer a one-time clean option?

Yes! We offer a One-Time Sanitizing Service. Call us and we will gladly provide the price.

Do you work with HOA’s and commercial accounts?

If you represent a Solid Waste Management Company, Municipality, a Community Association, Homeowner’s Association or Property Manager please call us at 407-614-614-2

How do I know if you service where I live?

You can check out the current list of zip codes we provide trash bin Sanitizing service on our “Service Area”page.

If you don’t see your service area listed and would like us to come to your area, please request your zip code here and we will add it to our “future service” list. If you have friends or neighbors interested in the service, please share the link with them!

Does service happen immediately?

We aim to get you on service within 2 weeks of signup (sometimes it can be within a few days, but it all depends on how our route scheduling falls!).

I have been billed but haven’t received service yet, when will you come out?

The credit card you used on signup is billed on the day you sign up, and you may notice that you have been billed but not received service yet. We don’t schedule our routes to deliver service on billing dates. Logistically this would be very difficult and would result in an inefficient route for us. We schedule each calendar month’s service according to stated garbage pickup days, geographic location, subscription status and for route efficiency – if your subscription is active and paid, barring extraneous circumstances, we will have you on schedule for the calendar month that corresponds with your payment.

How do I know when you are coming out to clean my trash cans?

You will receive an email the night before service (night before one of your trash pickup days) to let you know that we will be visiting and remind to leave your can(s) curbside and empty after pickup.

My recycling pickup is on a different day than my garbage, how will that work?

It is usually pretty straightforward to accommodate this. We ask that you call us at 407-614-614-2 or send us a message to make arrangements.

What if I am out of town or on Vacation?

If you are out of town, on vacation or there is another reason preventing you from having your trash cans available for us to clean, please give us as much notice as possible to allow us to reschedule.

What if I don’t leave my cans out and miss service?

If you don’t leave your trash can out on your service day, after we have sent prior notification, we don’t usually arrange for a revisit. In some cases where our scheduling and route allows, we may try to reschedule one more time for that month’s cleaning.

THIS IS AT OUR DISCRETION.

If you are out of town, or planning to be out of town – we ask that you contact us with as much notice as possible so we can make the necessary changes to accommodate this.

When will you begin cleaning my trash cans?

We try to get you on our trash can cleaning schedule as soon as possible after signup. Sometimes it can take up to 2 weeks for us to get you on schedule due to the logistics of cleaning trash cans behind so many different city and municipal solid waste pickup routes!

If we have no notice, and your trash can(s) are not available for cleaning on the pre-notified service day, you will still be charged for that month’s trash can cleaning service.

How am I billed?

You are billed monthly or bi-monthly, or quarterly depending your visitation frequency, on the same date that you signed up.

How do I know my cans have been cleaned?

Besides great smell and looks, after your bins are sanitized, you will receive an email message from us. We also place a small blue tape on the Lid of the bins.

How do I know when you are coming out to clean my trash cans?

You will receive a text message the night before service (night before one of your trash pickup days) to let you know that we will be out and to leave your can(s) curbside and empty after pickup.

How do I update my payment method?

To update your payment method, visit www.orlandobinsanitizer.com.  If you aren’t logged into your account, please log in using your email address and password provided when you first subscribed.

Click on Payment info, enter your card details, then click Add Payment Method.

Your card details will be saved, and applied to all subscriptions on your account.  If your subscription is on-hold due to a failed payment, it will automatically resume and we’ll get you on the schedule for the next available cleaning date.

What if I don’t leave my cans out and miss service?

If you don’t leave your trash can out on your service day, after we have sent prior notification, we don’t usually arrange for a revisit. In some cases where our scheduling and route allows, we may try to reschedule one more time for that month’s cleaning.

THIS IS AT OUR DISCRETION.

If you are out of town, or planning to be out of town – we ask that you contact us with as much notice as possible so we can make the necessary changes to accommodate this.

What happens if Orlando Bin Sanitizer doesn’t get out to service my cans within my billing cycle?

If we are unable or miss your monthly trash can cleaning service due to a fault at our end, you will be credited for the next month’s service.

This does not apply to situations where, after notification, your trash cans were not available for us to clean on your service day.

When will you begin cleaning my trash cans?

We try to get you on our trash can cleaning schedule as soon as possible after signup. Sometimes it can take up to 2 weeks for us to get you on schedule due to the logistics of cleaning trash cans behind so many different city and municipal solid waste pickup routes!

Why does my Bin not look like new?

As much as we would love to wave a magic wand and make every trash can look brand, spanking new after we have cleaned it… often, it is just not possible.

With years of grabbing, tipping and scraping the plastic can be worn and scratched – beyond what any kind of cleaning can fix. Also, many cans have had harsh chemicals, solvents, paints, construction adhesives and various incarnations of grease, foods, animal waste and household items disposed of in them.

Sometimes, there may still be staining or marks on the trash can surface following our trash can cleaning. This is staining that can’t be removed using conventional cleaning methods – but rest assured our high temperature, high pressure cleaning system will clean and sanitize you trash can interior. Furthermore, our enzyme-based deodorizer will work on the foul odors in your Bin, even after we have left!

What Happens if there is Trash inside the bins?

We understand that sometimes there is debris left in the bottom of the bin after collection. we remove the debris and bag it before cleaning the bin. Yet if there is a large amount of content of the bins, we will not do service.

Can you clean my dumpster?

Yes, We are capable to Sanitize All Dumpster sizes and surrounding Pads.

Are You Licensed and Insured?

Yes! We are Insured and Bonded, as well as Licensed.